How can we help you?
Frequently asked questions
General FAQ
We offer a wide range of high-quality spare parts, including components for asphalt mixers, concrete batching plants, crushers, conveyors, pumps, motors, and more.
Yes, we stock parts compatible with major brands such as pompetravaini, Luamas, Vimpi, and many others. Please contact us for specific brand requirements.
You can place an order through our website, by phone, or by emailing our sales team at info@roadtrd.com. We’ll be happy to assist you with your order.
Yes, our online product specification section provides detailed information on all available spare parts.
Yes, we supply spare parts for both current and older models of asphalt, concrete, and crusher plants. If you're looking for a specific part, please contact our support team.
Technical FAQ
Each spare part on our website includes detailed specifications information. You can also contact our technical support team with your equipment model and serial number for assistance.
If you cannot find the part you need, please contact us directly. We can often source specific parts or suggest compatible alternatives.
Yes, we can provide custom-made spare parts to meet specific requirements. Please contact our sales team with your specifications and we’ll provide a custom solution.
We provide technical support and installation guidelines for all our spare parts. Our team can guide you through the installation process via phone, email, or video call.
Maintenance schedules vary based on equipment usage and operating conditions. We recommend following the manufacturer's guidelines and consulting with our technical team for tailored maintenance advice.
Shipping and Payment FAQ
We offer multiple shipping options including standard and express delivery. Delivery times depend on your location and the availability of the spare parts. Typically, domestic orders are delivered in 2-6 working days.
Yes, we ship our spare parts worldwide. Shipping charges and delivery times may vary based on the destination country.
We accept various payment methods including credit cards, bank transfers and more. Please refer to our payment options page for detailed information.
Yes, once your order is shipped, we will provide you with a tracking number and a link to track your shipment online.
We accept returns within 7 days of delivery for unused and unopened parts. For more details, please refer to our return policy or contact customer support.
Support and Warranty FAQ
Yes, we provide 1-3 months warranty depending on the type of products. All electric product have no warranty. Warranty do not cover any damage occurred due to accident, incorrect installation or user faults. Please review our warranty policy for terms and conditions.
You can reach our customer support team via phone at +966 11 209 8529, email at info@roadtrd.com, or through our website's contact form.
If you receive a defective or damaged part, please contact our customer support team immediately. We will arrange for a replacement or a refund as per our return policy.
Yes, we offer training materials and support for the installation and maintenance of our spare parts. Contact us to learn more about our training programs.
Yes, we offer discounts on bulk orders. Please contact our sales team with your order details to get a customized quote.
